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1. About Our Products
Q1: Are your jewelry pieces truly unique?
A: Yes, every piece of our gemstone jewelry, crystal, wood accessories, and silver items is one-of-a-kind. Each item features natural patterns and handcrafted details, making it truly unique.
Q2: Where do your products come from?
A: All our products are crafted by artisans from the East, using natural materials and traditional techniques.
Q3: How can I verify the material and quality of the items?
A: Each product page provides detailed information about the material, origin, and craftsmanship. If you have any questions, feel free to contact our customer service.
2. Ordering Process
Q4: How do I purchase an item from your website?
A: Simply select your desired item, click โAdd to Cart,โ fill in your shipping information, and complete the payment. We offer various convenient payment methods.
Q5: How long does it take to ship my order after purchase?
A: We usually process and ship orders within 1-2 business days. Some custom-made items may take longer; please refer to the product page for specific details.
3. Shipping & Delivery
Q6: What shipping methods do you offer?
A: We partner with several courier services and offer nationwide shipping. After placing your order, you can track your shipment status in the โMy Ordersโ section.
Q7: How long does delivery take?
A: Generally, orders arrive within 2-5 business days after shipping. Delivery to remote areas or during special periods may take longer.
4. Returns & Exchanges
Q8: What should I do if I receive a defective or damaged item?
A: Please contact our customer service within 48 hours of receiving your item and provide relevant photos. We will arrange a return, exchange, or repair for you.
Q9: Can I return or exchange an item without a specific reason?
A: Since our jewelry is mostly unique and handcrafted, we do not accept returns or exchanges without a valid reason. For special cases, please contact our customer service for assistance.
5. Care & Maintenance
Q10: How should I care for gemstone, crystal, wood, and silver items?
A:
Gemstone/Crystal Jewelry: Avoid strong impacts; clean with a soft cloth regularly.
Wood Accessories: Keep away from prolonged sunlight and moisture; wipe gently with a clean cloth.
Silver Jewelry: Wipe with a silver polishing cloth after wearing; avoid contact with chemicals.
6. Payment Methods
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Welcome to the Apejewelry store! By accessing or using our website, Apejewelry.com.shop (the "Website"), you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree to these Terms, please do not use our Website.
1. General Information1.1. The Website provides an online platform for purchasing high-quality, uniquely designed jewels.
1.2. We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting them on the Website.
2. User Account2.1. To make a purchase, you may be required to create an account. You agree to provide accurate and complete information and to update it as necessary.
2.2. You are responsible for maintaining the confidentiality of your account information and are responsible for all activities that occur under your account.
3. Orders and Payment3.1. All orders placed through the Website are subject to acceptance by the Website. We reserve the right to refuse or cancel any order for any reason.
3.2. Product prices and availability are subject to change without notice. We accept various payment methods as specified on the Website.
3.3. Payment information is processed securely. We do not store payment information beyond the time required to process your transaction.
4. Shipping and Delivery4.1. We offer shipping to the locations specified on the Website. Shipping times may vary depending on shipping method and destination.
4.2. Shipping costs are calculated at checkout and are subject to change. We are not responsible for delays caused by carriers.
5. Returns and Exchanges5.1. Our Returns and Exchanges Policy outlines the process for returning or exchanging items purchased from the Website. Please refer to that policy for more information.
5.2. To request a return or exchange, please contact us at apejewelryservice@gmail.com.
6. Intellectual Property6.1. All content on the Website, including text, images, logos, and trademarks, is the property of the Website or its licensors and protected by copyright, trademark, and other intellectual property laws.
6.2. You may not use, reproduce, or distribute any content from the Website without our express written permission.
7. Limitation of Liability7.1. To the maximum extent permitted by law, the Website shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website.
7.2. Our total liability to you for any claim arising out of these Terms of Service shall not exceed the amount you paid for the product or service giving rise to the claim.
8. Governing Law8.1. These Terms of Service shall be governed by and construed in accordance with the laws of the United States.
8.2. Any disputes arising out of these Terms of Service shall be resolved exclusively in the courts of the United States.
9. Contact InformationIf you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: apejewelryservice@gmail.com.
Last updated: February 22, 2025