Refund policy

Return and Exchange Policy

Effective Date: January 01, 2025

At Apejewelry, we are committed to providing our valued customers with high-quality products and excellent service. We understand that there may be times when you need to request a return or exchange. This Return and Exchange Policy outlines the process and guidelines for returning products purchased from our website. For any questions, please contact us at apejewelryservice@gmail.com. We encourage you to read this policy carefully to fully understand the process.

Return and Exchange Rights

To be eligible for a refund or exchange, the following conditions must be met:

The product must be in its original, unopened, and unused condition.
Return or exchange requests must be made within 10 days of receiving the product.
Personalized or custom items are only eligible for return if they arrive damaged or defective.

Process for Requesting a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact us via email at apejewelryservice@gmail.com and provide your order number along with the reason for your return or exchange request.
Our team will guide you through the necessary steps and, if needed, issue a Return Authorization (RA) number.
Safely package the items, ensuring they are in their original packaging and include all accompanying materials and accessories.
Clearly mark the RA number on the outer packaging (if provided).
Send your product to the return address provided by our customer service team.

Shipping and Return Costs

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.

Processing and Timeframe

Once we receive and inspect your returned item, we will begin processing your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your payment provider.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact our customer service immediately. We are committed to resolving the issue promptly by offering an exchange or a full refund, including any applicable shipping costs.

Exchanges

We currently do not offer direct product exchanges. If you wish to exchange an item, you will need to initiate a return and then place a new order on our website.

Order Cancellation Policy

If you wish to cancel your order, please contact our customer service as soon as possible. We will make every effort to accommodate your request if your order has not yet been processed or shipped.

Contact

For any questions or concerns regarding our return and exchange policy or procedures, please contact us at apejewelryservice@gmail.com.

Last Updated: January 01, 2025