Shipping policy

Shipping Policy

1、Standard Shipping

Processing Time: Orders will be processed within 1–3 business days.
Shipping Time: Estimated delivery time is 12–20 business days.
Cost: Standard shipping is free of charge.

2、Fast Shipping (€9.99)

Processing Time: Orders will be processed within 1–2 business days.
Shipping Time: Estimated delivery time is 8–15 business days.
Cost: €9.99.

3、DHL/UPS Express (€24.99)

Processing Time: Orders will be processed within 1 business day.
Shipping Time: Estimated delivery time is 5–10 business days.
Cost: €24.99.

4、Order Processing

Processing Time: Our warehouse requires 1-3 business days to process your order after payment. You will receive a notification once your order has been dispatched.

5、Package Resolution

Missing or Delayed Packages: If your shipment has not been delivered or if your tracking information shows it has been delivered but you have not received it, please contact our customer service within 30 days of placing your order for verification.
Other Issues: For any other order, product, or logistics-related issues, please contact us within 45 days of the order date.

6、Package Guarantee

Guarantee: Apejewelry Shop guarantees that every customer will receive their package. If your package is delayed, lost, or held, please contact our customer service for a replacement shipment.

7、Contact Information

For any questions or concerns regarding shipping and logistics, please contact us at:

Email: apejewelryservice@gmail.com

Last Updated: January 01, 2025.